I’m trying to move my home phone line from Verizon to Verizon wireless, while keeping my Verizon DSL. Doesn’t seem so hard, does it? So far, I’ve spent about 10 hours on the phone and we’re still nowhere. They cut the DSL. I have a cellphone with the same number as the still active land line. And the incoming calls come to the land line.
It’s so bad it’s almost amusing. It’s not my name on the account. It’s not Kevin’s name on the account (which it was up until we tried to change it two weeks ago). Somehow in the switch, Andy (who lived there 3 years ago and I’ve never met) ended up with his name back on the account. A supervisor tells me it should be resolved in 24-48 business hours. Folks, this is why monopolies are bad.
